Tech Support

For help with your password, university email or any other technology issues, questions, or requests, contact the IT Service Desk.

The IT Service Desk offers 24-hour support, seven days a week, via email and phone.

More of a do-it yourself type? Access the Online Knowledge Bank

See if problems or outages have been identified for any Ohio State Systems.

Basic Tech Requirements

Check the website for your degree program to see if they have additional requirements or recommendations.

You will need:

Cybersecurity
Find resources to protect yourself and your computer at cybersecurity.osu.edu/students.

Software and Hardware
Find software available to the Ohio State community on the OCIO website
Tech Hub, Ohio State’s official technology store, offers discounted software, hardware and accessories.

Ohio State Username

Once you are admitted to the university and accept your admission, you will receive your Ohio State username (lastname.#). To activate your username:

  1. Visit my.osu.edu
  2. Select the Activate Now button
  3. Follow the instructions to activate your Ohio State Username (last name.#)

BuckeyePass

BuckeyePass is a multifactor authentication service you will use to log in to many Ohio State services, such as My Buckeye Link, the secure site where you will enroll in courses. To set up BuckeyePass:

  1. Go to buckeyepass.osu.edu
  2. Click the Register/Manage Devices button
  3. Follow the instructions to finish setting up BuckeyePass

For more detailed instructions and help with BuckeyePass, visit go.osu.edu/duohelp.

BuckeyeMail

BuckeyeMail (lastname.#@buckeyemail.osu.edu) is your official university email account. Important and time-sensitive business communications from Ohio State – such us your enrollment registration window notification and communications from your instructors – will be emailed to your BuckeyeMail account. To set up your account:

  1. Go to my.osu.edu
  2. Log in with your Ohio State username and password
  3. Select Change Email Delivery
  4. Select Create my BuckeyeMail account and submit

Once your request has been processed (allow up to 90 minutes), you'll be able to log in at buckeyemail.osu.edu. Check your email several times a week until school begins, and then daily.

Microsoft Office 365

Your BuckeyeMail also gives you access to Microsoft Office 365, which Ohio State students are eligible to use for free. Your Office 365 ID is your full BuckeyeMail address and the password you chose when you activated your Ohio State username. For directions on how to download Office 365, visit go.osu.edu/office365help.

CarmenCanvas

CarmenCanvas is Ohio State’s learning management system. Your online classes in Carmen will serve as a hub for all the course content and activities. View the Getting Started Guide for help using CarmenCanvas. Contact the Carmen team for additional support.

CarmenZoom

CarmenZoom is a video, audio and chat collaboration tool used in many online courses.

View the Getting Started with CarmenZoom guide. For additional support, please contact the IT Service Desk by calling 614-688-4357 (HELP) or visit Self Service.

BuckeyeBox

BuckeyeBox makes group projects and other collaboration simple. Each student has a 50GB account in the cloud for sharing documents with peers, reviewing on the go, collaborative writing and more.

To learn more, visit the Online Knowledge Base. For additional support, please contact the IT Service Desk by calling 614-688-4357 (HELP) or visit Self Service.