5 ways an Enrollment Advisor supports your online education journey

When you’re considering continuing your education, it’s easy to feel overwhelmed – not just by the number of programs available, but by the number of decisions you have to make. Which degree is the right fit for your goals? How will you balance coursework with your current responsibilities? What will it cost, and is it worth it? The process can feel daunting, especially if it’s been a while since you were last in school. That’s where an Enrollment Advisor from Ohio State Online is here to help.

What does an Enrollment Advisor do? An Enrollment Advisor is a real person dedicated to helping you as you consider enrolling in an online program at The Ohio State University. Enrollment Advisors are ready to guide you early on in your exploration of Ohio State’s online degree and certificate programs. Here are five meaningful ways they help set you up for success.

After you request information on the Ohio State Online website, you will be connected with an Enrollment Advisor who will be your dedicated contact for support throughout the process. Even before you fill out your application, your Enrollment Advisor is ready to listen and guide you in the right direction. They want to hear your story, understand your goals, and help you see how or which online program fits your life. It’s more than just answering questions – it’s about helping you feel confident and heard from day one.

Application materials, program requirements, and deadlines can feel like a lot to figure out on your own. Enrollment Advisors are pros at breaking it down, keeping you on track, and helping you avoid delays. Think of them as your personal guide to navigating the logistics of applying to an online degree or certificate program at Ohio State.

“A big part of what I do is getting to know each student – not only your academic and professional goals, but who you are as a person. By learning about your individual needs and where you are in your journey, I’m able to personalize my communication and provide support that’s relevant and timely. My goal is never to overwhelm, but to guide students with the right information at the right time, so you feel prepared and on track throughout the application process.” – Joni Rietzke, Ohio State Online Enrollment Advisor 

Whether you’re a working parent, a military veteran, or returning to school after years away, Enrollment Advisors will meet you where you are. They personalize the conversation and offer encouragement that’s relevant to your life and your journey.

“I know that not every student I work with is going to have the same needs, so I really look forward to our initial conversations. The last thing I want is for you to feel that I am bombarding you with unnecessary information. When we connect, we get to talk through specifics and make sure that you are getting the support you need.” – TJ Klopfstein, Ohio State Online Enrollment Advisor

Watch the video below to hear more from TJ and how he supports students as an Enrollment Advisor.

Are you worried you’re not prepared for online learning? Are you not sure what to expect? Your Enrollment Advisor can walk you through what online coursework might look like, connect you with resources, break down tuition costs, and help you build confidence before you even start the program.

An Enrollment Advisor is more than just a voice on the phone or a face on the screen – they’re someone in your corner. They are rooting for you, reminding you why you started this journey, and celebrating each step you take toward your goals.

“We want you to feel like you’re getting advice from a friend who really knows the ins and outs of Ohio State’s programs! We know your main goal is to advance your education and career, so we’re here to clear up any confusion and make sure nothing stands in your way. My favorite moment is always when a student says, ‘That was surprisingly easy – thanks for all your help along the way!’” – RJ Byrnes, Ohio State Online Enrollment Advisor